Wonder Herb takes pride in making sure the customer gets what he/she sees and sees what he/she expects. Each and every product of ours is comprehensively tested and tried. On grounds of production deformities, the customer will be entitled to a complete no-questions-asked replacement.
However, an exchange request can only be made within 2 days of receiving the order. On grounds of product tampering in the process of transit or if the customer receives tampered product, the customer is eligible for full refund or exchange, provided we receive our material in uncompromising condition. Once the product is received by us, it needs to pass an inspection procedure to make sure the product is unused, unopened, and in the same condition, as sent in. When all grounds are clear, we will dispatch the customer's desired exchanged product which should be of the same value as the returned order in 7 business days of receiving the product by us . The refund shall be made to the same account and including same bank account as a online bank transfer to the same account from which product was purchased in the first place.
We do not take responsibility for refunds if they are of this nature:
- Customers face allergic reactions.
- Error in the address input.
- Inability to comprehend the product.
We are highly transparent about our practices, ingredients, and usage of the product. We ensure all customer queries are resolved with respect to our product.
Please note that only a part of the order cannot be exchanged. Please allow us 7 working days after the product is received by us for the entire exchange process to be completed.
*In case of COD orders, the shipping + COD charges are non-refundable.